According to TheHill, “Passengers were told at the gate that the flight was overbooked and United, offering $400 and a hotel stay, was looking for one volunteer to take another flight to Louisville at 3 p.m. Monday. Passengers were allowed to board the flight and once the flight was filled those on the plane were told that four people needed to give up their seats to stand-by United employees that needed to be in Louisville on Monday for a flight. Passengers were told that the flight would not take off until the United crew had seats and the offer was increased to $800, but no one volunteered.
Then a manager came aboard the plane and said a computer would select four people to be taken off the flight. One couple was selected first and left the airplane before the man in the video was confronted. The man became “very upset” and said that he was a doctor who needed to see patients at a hospital in the morning. The manager told him that security would be called if he did not leave willingly, and the man said he was calling his lawyer. One security official came and spoke with him, and then another security officer came when he still refused. Then a third security official came on the plane and threw the passenger against the armrest before dragging him out of the plane.”