As oxygen masks dropped for the terrified passengers, Tammie calmly called control and began explaining the situation.
From Tammie’s call to the air traffic controller:
“No, it’s not on fire, but part of it is missing. They said there’s a hole and that someone went out.”
“Um, I’m sorry, you said there was a hole and somebody went out? Southwest 1380, it doesn’t matter we will work it out there,” the air traffic controller said.