Working in customer service can be such a grueling job. The amount of stories about customers and their nightmare dealings with customer service are so high.
Well, we got one that will brighten your day. A kid named Luka reached out to LEGO when he lost one of his figurines after failing to listen to his dad’s advice to not bring the toy outside the house. Unfortunately the Luka did and was devastated when he lost it.
He ended up writing a letter to LEGO and they responded in a way that will have you praising the company for a long time.
Here is the transcript from the letter Luka wrote:
Hello. My name is Luka and I am seven years old. With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. The number is 9449. It is really good. My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat. I am really upset I have lost him. Daddy said to send you a email to see if you will send me another one. I promise I won’t take him to the shop again if you can. Thank you.