“A guy called to tell me a used game he just bought was scratched (not possible, we were very diligent at that store about scratches). He wanted me to send a taxi over with his refund because he lived too far away. Obviously, we couldn’t do that. He told me to send someone over then, he doesn’t care, he just wants his money. (He was very angry and being very rude at this point). Again, nope, can’t do that.
After a lot more of that completely ridiculous exchange, he said, “Well then you BETTER be in there, because I’m coming over, grabbing your head, and slamming your face into the counter!” I looked at the phone in astonishment and hung up. Tried very hard not to cry the rest of the night every time I heard a male voice.” – [deleted]