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Recently for one Las Vegas passenger, the convenient ride-sharing app Uber took an expensive turn. The rider shared screenshots of a conversation they had with Uber’s customer service department on Imgur.
The customer explains that during the ride the driver was pulled over for a suspended license plate and had 2 warrants for his arrest. After the ride, the passenger noticed they were charged a cleanup fee for a mess that never existed. Uber said they could not issue a refund because the driver provided photos of what appeared to be urine on the seat. They also completely ignored the fact that the driver had a current criminal record and should not have been driving in the first place.
