I know from past experience that working in the customer service industry can be quite a headache. Good news, I wasn’t alone in thinking the customer wasn’t always right and here are some examples of that.
“A pleasant lady walked into the bike store I work at and asked us to help take her daughter’s bike out of the car to find out why it wasn’t riding as well as it had been when she got it. I stride over to her minivan and lug out a beautiful, spotless blue Bianchi. Looked like it had been ridden maybe twice.
Brakes were snappy, shifting was crisp, chain had zero rust and zero stretch. The bike was basically good as new.
Except the tires were empty. I asked her when her daughter filled them last.
‘You have to fill them?'” —cr4m62.