Ahh… the sweet taste of justice is always a 5-star meal. I love seeing angry, irrational “food critics” getting put in their place by the truth. And as much as I’m sure restaurant owners and managers would prefer to simply ignore negative online criticism, a response is often necessary to preserve their livelihood — this study found that businesses are at risk of losing 22% of consumers who would have bought from them when there is a negative review. If there are three or more negative reviews, the chance of losing customers jumps to 59.2%. That means your favorite spot is one table of Karens away from financial ruin. Luckily, these restauranteurs knew exactly how to handle the trolls.