“I am a locksmith. There are plenty of secrets in our industry. But the dirty secret, in my view, is just how many companies there are out there, who will attend a simple lockout job, that could and should be solved with non-destructive entry techniques, and instead drill out the customers lock barrel, risk damaging their nightlatch, and make a mess, then charge the customer over the odds for replacement locks or parts thereof.
That kind of crap makes me furious. If you aren’t in the job to secure and protect your client, using your mechanical and technical skill, if you are in the job to exploit people, victimise them and basically steal from them, then you need arrested and thrown in jail, alongside the people you are supposed to be helping protect your clientele from.”