In 2004 and 2007, The American Customer Satisfaction Index found that Comcast had the worst customer satisfaction rating of any company or government agency in America (including the IRS).
There are a number of ways in which customers feel the stranglehold of Comcast’s monopolizing grip and the heat. It has been known that the few major cable companies have struck deals to “stay out of each others turf” as to drive their monopolizing power regionally.
Fun Evil Fact: After Hurricane Ike hit Texas, Comcast sent bills and collection notices charging customers for the equipment destroyed in the storm.
Comcast will sell you things they know you don’t need, and do whatever it takes to ensure that you don’t know you need it.
Comcast has firmly embedded itself into the government in order to protect its own interests.
Comcast will raise prices when a different price was already agreed upon, and they will try to sneak it by customers in hopes that they won’t notice or complain.
Comcast customer service historically and consistently refuses in any way to help customers.