Chick-Fil-A is America’s favorite fast food place for the seventh year in a row, according to a poll of over 20,000 people. Meanwhile, McDonald’s came in dead last.
The report, which involved interviewing almost 20,000 customers, asked participants to rank chain restaurants on a scale from one to 100 in 11 categories, including food quality and taste, the quality of the mobile app, and helpfulness of workers.
Chick-fil-A came in first place with a score of 83, marking the seventh consecutive year in which Chick-fil-A topped the rankings list among fast-food chains. During the coronavirus pandemic, Chick-fil-A benefited from strong customer loyalty and a heavy focus on drive-thru, mobile-ordering, and contactless payments. Chick-fil-A was five points ahead of its nearest competitor, Domino’s, and 13 points ahead of McDonald’s, which ranked last with a score of 70.